Privacy Policy

Lavender Psychology is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth).

This policy outlines how your personal information is collected, used, stored, and disclosed by Lavender Psychology.

Lavender Psychology may collect personal information in two contexts:

a) Through This Website

Personal information may be collected when you:

- Submit an enquiry via the contact form

- Communicate with us by email

- Use the website, which may involve passive data collection through tools like Google Analytics (e.g. IP address, browser type, pages visited). We do not collect clinical or sensitive health information via the website.

b) Through Psychological Services

When you engage with Lavender Psychology for assessment or therapy, we may collect personal and sensitive information including:

- Full name, contact details, date of birth

- Referral letters and GP details

- Medicare or health fund details (if relevant)

- Information about your mental health history

- Psychological assessment results, treatment plans, and clinical notes

This information is collected directly from you, your referring provider, or with your consent from third parties (e.g. carers, support coordinators).

Personal information may be used to:

- Respond to website enquiries and manage communication

- Schedule appointments and manage bookings

- Provide psychological assessment and treatment

- Liaise with other healthcare providers (with your consent)

- Meet legal, ethical, and regulatory obligations

- Improve our website and service delivery

Website data is stored securely via GoDaddy and associated service providers. Client clinical data is stored using Halaxy, a secure, encrypted practice management system compliant with Australian privacy standards.

Lavender Psychology takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. We use encrypted devices, password-protected systems, and restrict access to authorised personnel only.

We will not disclose personal or health information without your consent, unless required by law or where there is an immediate and serious risk to you or others.

With your consent, we may share relevant information with:

- Your GP or referrer

- Other professionals involved in your care

We may use third-party service providers such as Halaxy (practice management), GoDaddy (website hosting), and Google Analytics (website analytics). These services may collect or process limited personal information to support the delivery of our services. We take reasonable steps to ensure these providers are secure and privacy-compliant.

Where clinically appropriate and with your consent, personal information may be shared with other healthcare providers via email or fax. Faxes are sent using GoFax, a secure electronic fax service. Reasonable steps are taken to ensure communications are handled securely and in line with privacy obligations.

You may request access to personal information we hold about you and request corrections if needed. Requests must be made in writing and will be responded to within a reasonable timeframe, subject to legal and ethical considerations.

Our website uses cookies and Google Analytics to improve functionality and understand how visitors engage with the site. You can manage or disable cookies through your browser settings.

If you have concerns about how your personal information is handled, please contact Lavender Psychology directly. If we cannot resolve your concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Lavender Psychology

Dan Macdonald, Director & Clinical Psychologist

Email: admin@lavenderpsychology.com.au

Phone: 0450 214 913

Website: www.lavenderpsychology.com.au

This Privacy Policy may be updated occasionally to reflect changes in legal requirements or service delivery.

The most current version will be available on our website.

Last Updated: 11 June 2025